SurayaRedang (operated by SurayaBani Ventures, R0189918-D) respects your privacy. This page explains what information we collect when you contact or book with us, how we use it, and how you can ask us to change or delete it.
We are a small local boat operator. We don't run user accounts, online payments, or advertising trackers on this site — most of what we collect comes directly from you when you reach out to book a trip.
Depending on how you contact us, we may collect:
We do not sell your personal information. We may share limited booking details with our boat crew and jetty staff solely to operate your trip. We do not share your WhatsApp number or contact details with any third party for marketing purposes.
Trip photos and videos taken by our crew may appear on this website's gallery or on our official social media accounts (Instagram, TikTok, YouTube, Threads). If you would prefer that photos of you or your group not be used publicly, please let us know via WhatsApp and we will do our best to accommodate this or remove existing posts on request.
We keep booking-related WhatsApp conversations for as long as reasonably necessary for record-keeping and customer service purposes. You can ask us to delete your conversation history or personal details at any time.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you may request to:
To make any of these requests, contact us via WhatsApp or email using the details below.
This website may use basic, privacy-respecting analytics to understand how visitors use the site (for example, which pages are viewed most). We do not use this data to build advertising profiles, and we do not run third-party ad-tracking pixels.
We may update this policy from time to time as our services change. The "last updated" date at the top of this page will reflect the most recent revision.
If you have questions about this policy or how your data is handled, contact us:
📱 WhatsApp: +60 17-928 0478
✉️ Email: surayabani27@gmail.com
This policy is written in plain language to reflect how a small local boat operator like SurayaRedang actually handles customer information. It is intended as a clear, good-faith summary rather than a substitute for formal legal advice.
We're based in Merang, Terengganu — right at the gateway to Redang Island.
Kampung Merang
21010 Kuala Terengganu
Terengganu
No 27, Kampung Banggol Tok Jiring
21060 Kuala Terengganu
Terengganu Darul Iman